Return & Shipping Policy

Return & Shipping Policy – Belle Elise Boutique


Return & Shipping Policy – Belle Elise Boutique

Important: Please read our return and shipping policy carefully. By placing an order with us, you agree to the terms stated below.

RETURNS

Timeframe

You have 30 days from the date of receiving your product to request a return. After this period, we unfortunately cannot offer a refund or exchange.

Conditions

Returned items must be in the same condition as received – unused, unworn, and in the original packaging. For items where hygiene is important, products must be properly cleaned before starting the return process.

Exclusions

For hygiene reasons, certain items cannot be returned, including but not limited to:

  • Underwear and lingerie

  • Tights or stockings

  • Skincare or cosmetic products

RETURN PROCESS

If you would like to return a product, please email support@belleeliseboutique.com with the following details:

  1. Your order number

  2. Reason for the return

  3. A photo of the product (if damaged)

  4. Your contact information

REFUNDS

Procedure

Once your return is received and inspected, you will receive an email notification confirming the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 30 days.

Delayed or Missing Refunds

If you haven’t received your refund after 30 days:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider (it may take time before your refund is officially posted).

  3. If you’ve done all of this and still haven’t received your refund, please contact us at support@belleeliseboutique.com.

COSTS

Return Shipping Costs

Customers are responsible for return shipping fees. We recommend using a tracked shipping service, as Belle Elise Boutique is not responsible for lost or undelivered returns.

Please note: Returns must be shipped internationally, with return shipping costs starting from approximately €30, depending on your location.

EXCEPTIONS

Defective or Incorrect Items

If you receive a defective or incorrect item, we will send a replacement at no cost. If a mistake happens again on the second shipment, you will receive a full refund.

Order Cancellations

Orders cannot be cancelled once placed due to our automated processing system.

For any questions or additional information regarding returns, please contact:
📧 support@belleeliseboutique.com

Shipping & Delivery Information – Belle Elise Boutique

Processing Time

After placing your order, we require 1–3 business days to process it. During weekdays, orders are typically processed within one business day. Orders placed on Friday evenings or weekends may take longer.

Delivery Time

Once your order has been processed and shipped, the average delivery time is 6–12 business days.

Note: In some cases, delivery may take up to 30 days depending on global shipping delays, customs, or high order volumes.

PLACING AN ORDER

  1. Go to the product page and click “Add to Cart.”

  2. Ensure you’ve selected the correct size or variant, then click “Checkout.”

  3. On the information page, enter your shipping details and verify that all information is correct. Then click “Continue to Shipping.”

  4. Review your address on the shipping page.

  5. Proceed to payment by clicking “Continue to Payment.”

PAYMENT METHODS

At Belle Elise Boutique, all payments are securely processed using SSL encryption to ensure a safe checkout experience.

We accept the following payment methods:

  • Credit Cards (AMEX, Mastercard, Visa)

Once you’ve chosen your payment method, click “Complete Order” and follow the instructions provided by your selected payment provider.

FREE SHIPPING

We offer free home delivery on every order – no minimum spend required.

ORDER SHIPPING

We understand you want your new items as quickly as possible! That’s why we aim to process and ship your order promptly.

To keep our prices competitive and support sustainability, we occasionally group shipments in bulk once a minimum order volume is reached. This helps reduce transportation costs and our carbon footprint.

Thank you for supporting Belle Elise Boutique and helping us create a more sustainable shopping experience.

For all shipping or return inquiries:
📧 support@belleeliseboutique.com
🌐 https://belleeliseboutique.com/